Privacy Policy

Introduction:

At Hotelikum, we place great importance on protecting your personal data and informing you about how we use it. This policy complies with international data protection standards (including the GDPR) and ensures that your stay with us is safe both online and offline.

Section 1: Data Collected

Personal Information: Full name, gender, date of birth, nationality, and passport or ID card details.
Contact Information: Home address, email address, and mobile phone number.
Financial Information: Credit/debit card numbers, expiration dates, and security codes (processed through encrypted, PCI-DSS compliant systems).
Stay Preferences: Room preferences, dietary requirements, and special requests (e.g., pillow type, accessibility).
Technical Data: IP addresses, cookies, device information, and browsing history on our website.

Section 2: Legal Bases for Data Processing

We process your data on the following legal bases:

Contractual Necessity: To fulfill your room reservation and provide the requested services.
Legal Obligation: To report guest data to local authorities and law enforcement.
Legitimate Interest: To improve our guest services and website performance.
Consent: For marketing communication and newsletters.

Section 3: Data Security & Storage

We use highly secure SSL encryption to protect data transmission. Your personal data is stored on secure servers with restricted access. We retain your data only as long as necessary to fulfill legal and tax obligations (typically 5–10 years, depending on local legislation).

Section 4: Your Rights

You have the right to access your data, request corrections, or request the deletion of your personal data, provided this does not conflict with legal retention obligations.